Resolving Conflicts

Resolving Conflicts will enable managers and team leaders to:

• Accept conflict as an inevitable part of all work situations and deal with it in order to maintain individual and team focus and productivity.
• Recognize the positive and negative impacts of conflicts and leverage conflict to everyone's advantage.
• Distinguishbetween the two major sources of conflict so that they can be resolved fairly and effectively.
• Establish a cooperative atmosphere to resolve conflicts when they arise.

Brochure [PDF]

4 Hour Workshop