Managing Complaints

Managing Complaints will enable managers and team leaders to:

• Understandwhy all team member complaints must be dealt with rather than ignored or dismissed.
• Be more sensitive to all the problems-minor or trivial, real or imagined-that can lie behind complaints.
• Understandtechniques used to determine underlying problems, which are not always the same as those the team member thinks are responsible for his/her difficulties.
• Use various techniques to solve such problems while maintaining a positive relationship with the team member.

Brochure [PDF]

4 Hour Workshop