Managers and team leaders will be able to
- Identify the problem; write problem statements, identify the magnitude, and decide to act.
- Identify the cause; identify symptoms and list possible causes.
- Select the best solution; generate alternatives and weigh the alternatives against the criteria.
- Implement the solution; evaluate resources, assign tasks, and set completion dates.
- Follow-up and feedback; identify feedback and criteria to measure progress as well as the follow-up needed.
Brochure [PDF]
4 Hour Workshop
This product was added to our catalog on Tuesday 13 February, 2007.
