Winning Through Customer Service will enable participants to:
- Demonstrate professionalism on the job while building a proactive, problem-solving culture.
- Use essential communication skills in dealings with customers.
- Recognize characteristics of human behavioral style and opportunities to adapt to their personal style.
- Identify and utilize a structured process/model for conducting customer service transactions.
- Master strategies for dealing appropriately with difficult customer situations.
Brochure [PDF]
12 Hour Workshop
This product was added to our catalog on Tuesday 13 February, 2007.
